Worst Insurance Company in America
To identify the worst insurance companies for consumers, researchers at the American Association for Justice (AAJ) undertook a comprehensive investigation of thousands of court documents, SEC and FBI records, state insurance department investigations and complaints, news accounts from across the country, and the testimony and depositions of former insurance agents and adjusters. The final list includes companies across a range of different insurance fields, including homeowners and auto insurers, health insurers, life insurers and disability insurers.
One company stood out above all others. Allstate's concerted efforts to put profits over policyholders has earned its place as the worst insurance company in America. According to Allstate's CEO, Thomas Wilson, Allstate's mission is clear: "our obligation is to earn a return for our shareholders." Unfortunately, that dedication to shareholders has come at the expense of policyholders. The company that publicly touts its "good hands" approach privately instructs agents to employ a "boxing gloves" strategy against its own policyholders. In the words of former Allstate adjuster Jo Ann Katzman, "we were told to lie by our supervisors--it's tough to look at people and know you're lying."
The Insurance Industry's Wealth
The insurance industry has so much excess cash it may spark a downturn in the industry. According to analysts at Standards & Poor's, U.S. insurers are sitting on too much capital, and will likely endure at least three years of negative performance as a result. The U.S. insurance industry takes in over $1 trillion in premiums annually. It has $3.8 trillion in assets, more than the GDP's of all but two countries in the world, United States and Japan. Over the last 10 years, the property/casualty insurance industry has enjoyed average profits of over $30 billion per year. The life and health side of the insurance industry has averaged another $30 billion. The CEO's of the top 10 property/casualty firms earned an average of $8.9 million in 2007. The CEO's of the top 10 life and health insurance companies earned even more, an average of $9.1 million. And for the entire industry, the median insurance CEO's cash compensation still leads all industries at $1.6 million per year.
Profits Over Policyholders
Some companies have discovered that they can make more money by simply paying out less. As a senior executive at the National Association of Insurance Commissioners (NAIC), the group representing those who are supposed to oversee the industry said, "the bottom line is that insurance companies make money when they don't pay claims." One example is Ethel Adams, a 60-year-old woman left in a coma and seriously injured after a multi-vehicle crash in Washington State. Following her car crash, Ethel's insurance company, Farmers, decided the other driver had acted intentionally and denied her claim, contending that an intentional act is not an accident. Another example is Debra Potter, who for years sold Unum's disability policies until she herself became disabled and had to stop working. All along, Potter thought she was helping people protect their future, but when her own time of need came, she was told her multiple sclerosis was "self-reported" and her claim was denied--by Unum, the very company whose policies she had sold!
In cases like these, and countless others, the name of the game is deny, delay, defend--do anything, in fact, to avoid paying claims. For companies like Allstate, there are corporate training manuals explaining how to avoid payments, portable fridges awarded to adjusters who deny the most claims, and pizza for parties to shred documents.
If you or someone you know has been injured, you may need to speak with a good personal injury lawyer to help you get the compensation you deserve. Call one of the experienced Myrtle Beach personal injury lawyers at The Mace Firm to schedule your free consultation.